The State of Client Experience Management

We recently partnered with StaffingHub to survey 100+ staffing operators & leaders about how the digital transformation is impacting the client experience, why traditional communication channels are posing challenges for staffing agencies and how client portals and self-service options can help you streamline your operations.

Explore the highlights here, and download the full report now for a comprehensive overview of the state of client experience management today.

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Compared to the last year, how easy or difficult is it for you to get new clients?

5%

Very easy

21%

Easy

38%

Neither easy nor difficult

30%

Difficult

4%

Very difficult

How do you submit candidates to clients today?

68%

Email

10%

Client portal

10%

VMS

10%

Client ATS

3%

Other (please, specify)

Only 1 of 4 staffing websites

currently provide clients with a self-service option to request candidates

Want to learn more?

The State of Client Experience Management

Insights from 100+ staffing managers and leaders.

Download now

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